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Our Commitment To You

Health Services Act 1997

South Western Sydney Area Health Service is constituted under the Health Services Act 1997. The principle reason for the existence of health services is to facilitate the conduct of public hospitals and other health institutions and the provision of health services for residents of the areas of the State in respect of which the services are constituted. The area health service system was first established under the Area Health Services Act 1986. The primary purpose is to: -

(a) Provide relief to sick and injured persons through the provision of care and treatment; and
(b) Promote, protect and maintain the health of the community

Our Purpose

“To enhance health and deliver high quality health services in partnership with our diverse and growing communities”.

Our Vision

For Our Communities
“Vibrant communities who enjoy and value good health and work with us to improve health for everyone”.

For Our Staff and Organisation
“An energetic and progressive team delivering innovative health care and inspiring pride and confidence through a determined pursuit of excellence”.

Our Values

Justice
We deal with all persons in their contexts fairly, equitably, ethically and judiciously.

Respect
We respect the rights and dignity of all people and recognise their worth through trust, courtesy, sensitivity, mutual communication and collaboration.

Integrity
We are fair, honest and consistent in all our communications and actions, being openly accountable for our performance and outcomes.

Conviction
We act with dedication, commitment and persistence, take pride in our achievements and celebrate our successes.

Reflectiveness
We are inquiring and conscientious, and we learn from experience, evaluation and research.

Flexibility
We value innovation and new ideas, are dynamic, and we respond to the needs and problems of our staff and communities.

Our Focus Areas for Action

  Focus 1: Accessible Health Care
  Focus 2: Collaboration and Community Participation
  Focus 3: Workforce Capability
  Focus 4: Continuous Learning
  Focus 5: Leadership and Direction
  Focus 6: Information Management
  Focus 7: High Quality Clinical Care
  Focus 8: Health Care in the Community
  Focus 9: Population Health
  Focus 10: Financial Sustainability

SWSAHS Strategic Directions
Strategy Map to 2007

Guarantee of Service

We guarantee that the range and quality of services available to you will be the same irrespective of whether you choose to be treated as a Medicare or private patient.

As a private patient you may choose your doctor from those on the staff of the hospital, except in emergencies.

In cases of a clinical emergency, immediate attention is guaranteed in a public hospital.

Your needs will be responded to in a timely and courteous manner. At all times emergency cases will be given treatment priority.

Access to qualified interpreters is available if required.

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