Bilingual Community Education Guidelines Manual TABLE OF CONTENTS: 1.  INTRODUCTION 2. GUIDELINES FOR RUNNING GROUPS AND ADMINISTRATIVE DETAILS 2.1  Guidelines for Running BCE Program Groups in Women's Health 2.2  BCE Guidelines for Child Protection 2.3  Code of Ethics 2.4  Planning a Group - Information for BCE's 2.5  BCE Contact People 2.6  Administrative Details 2.7  Checklist for BCE's 2.8  Booking Form for BCE Resources 2.9  Booking a Room for the Group 3. SUPPORT/SUPERVISION OF BCEs 4. EVALUATION OF THE BCE PROGRAM IN WOMEN’S HEALTH   1. INTRODUCTION In 1985, the NSW Women’s Health Policy Review Committee highlighted the need for social services and programs for non-English speaking background women. The Committee found that non-English speaking background (NESB) women have greater difficulty communicating with health professionals than Australian-born women and are more likely to be isolated in the home or concentrated in occupations where they are not required to speak English. It also reported that while women of non-English speaking backgrounds have similar health concerns to Australian-born women, these are complicated by language and cultural differences. These findings prompted the then Women’s Health Unit of the NSW Department of Health to establish a project to address the health needs of non-English speaking background women. As part of this project the Bilingual Community Education Program was developed by Women’s and Migrant Health Education Officers in 1990. In February 1997 the Healthy Women Community Education Program was revised and later in 1997 the Bilingual Community Training Course was adapted. The goals of the Bilingual Community Education Program are to improve the health of non-English speaking background women by: Building on women’s knowledge about preventive health care Motivating women to take greater responsibility for their own health Encouraging women to enjoy learning about health Increasing women’s access to existing health services Strengthening women’s social networks and support systems Enhancing women’s self esteem, confidence and well being Affirming women’s positive cultural and individual experiences. The BCE Program in Women’s Health consists of: four community education programs: New Healthy women: An Introduction to health for women from Non-English- Speaking Background Changing lives- Keep your balance Living with choices Women and children living together in a new country the Bilingual Community Educator Training Course to train group leaders known as Bilingual Community Educators (BCEs). support and regular in-service training for Bilingual Community Educators training for support persons.    New Healthy women: An Introduction to health for women from Non-English-Speaking Background The community education program, New Healthy Women, consists of eight, two-hour sessions, usually run once a week in the first language of women in the group. The first seven sessions are set out in detail in the New Healthy Women Manual and cover: Introduction to health Food and healthy eating Learning about our bodies Changes in our lives Taking care of our bodies Dealing with stress Using health services The final session is devoted to a topic of particular interest to women in the groups. A possible Session 8 on breast care is included in the New Healthy Women manual. For many non - English speaking background women this may be their first opportunity to discuss what health and staying healthy means for them. The program provides a valuable Starting point for further health education by giving women access to information in their own language and a chance to share experiences in a setting where their cultural views are respected and affirmed.    Changing lives - Keep your balance: Building on women’s strength in dealing with change The community education program Changing Lives- Keep your Balance builds on women’s strengths in dealing with change. The program consists of seven sessions (one optional)of two hours duration, usually run once a week in the first language of the women in the group. The sessions cover: Stress - What is it? Dealing with stress Making changes Dealing with loss (optional) Women and stress Women and self esteem Being in control BCEs that are trained in this program have completed their first Training course and run at least one New healthy women group. A continuing feature of the Changing Lives Training Course is the use of a model BCE who conducts the program with the training participants. This gives the opportunity for the BCEs to directly participate in a group and to see and experience the education strategies and the group process in action. Because this program deals with changes and loss it inevitably raises issues which are distressing both for the group participant and the group facilitator and Session 4 is therefore optional. It is particularly important that the BCE has the support of health professionals when running the program. Such support will include, for example, information on referral networks and guidance and debriefing for the BCE    Living with choices: Developing a sense of well being and strengthening inner resources The community education program Living with Choices has the goal to enable women of non- English speaking background to draw on their inner resources in order to be self determining, to create opportunities for change for themselves and to model those changes in the communities in which they participate. The program consists of 6 sessions of two hours duration usually run once a week in the first language of the women of the group. The sessions cover: What is self esteem Identity Feelings Our Personal Rights Taking Care of Ourselves Ways of Relating to Others    Women and children living together in a new country Woman and Children living together in a new country follows the principals of the Healthy Women program. It creates a supportive environment where women, through participatory activities, are encouraged to value their experience and build skills. The goals of this program are to enable women of non English speaking background to explore opportunities for growth in new directions so that they can all be full participants in life in their new country. The sessions cover: Who is a parent Choosing different ways of parenting Establishing good rules Communicating well by listening to each other Keeping up your energies and maintaining your sense of well being Getting to know the system By the end of the program women will be able to: - acknowledge how their definition of parenting is influenced by their own upbringing and cultural expectations - explore different ways of parenting and the pressures they may experience as parents - recognise the need to establish effective rules to build positive self esteem in children - practice good communication skills - maintain the extend viable support networks - explore ways of establishing links with support services and working together with the school system 2. GUIDELINES FOR RUNNING GROUPS IN WOMEN’S HEALTH 2.1   Guidelines for Running Groups in Women's Health 1. The BCE must have agreement of Sector Coordinator before running a group. 2. Aim for 12-15 women at the start of the group. 3. Minimum number to start a group is 8 women. If numbers drop below this is negotiable with Sector Coordinator. 4. Who does the organizational running around? This depends on how the group was set up.... a) If it was set up by BCE and /or Sector Coordinator, it is their responsibility. b) If it was set up by another agency then they have some responsibility with the BCE. c) What ever changes occur in the group, the BCE has to inform the agency/Sector Coordinator. 5. How long should the BCE wait for women to come to the group? half an hour - if not enough time to run the group then she should cancel session and contact the Sector Coordinator. The BCE will still be paid but if the session starts late she should cut the time for the session accordingly. The BCE will only be paid for the 2 hour session. 6. If BCE is sick she must notify the women in the group and /or Sector Coordinator/agency .The BCE needs to have a list of group members and phone numbers in case of emergency. 7. Child care: The number of children who can be minded by the worker will depend on the age of the children , contact Sector Coordinator. It is important that the mother is in the same premises. 8.Tea/coffee etc: The BCE or Sector Coordinator needs to negotiate with agencies to see if they can provide it. Up to $30.00 per program will be available (by negotiation with Sector Coordinator) to buy tea, coffee and milk, if this is not otherwise available. 9. The BCE must fill in self evaluation forms, attendance sheets and group evaluation forms etc. The supervisor/support person must fill in supervision forms. 10. If group is too large i.e. 20 or more women, then split the group in 2 or employ 2 educators at full rate and run program simultaneously. 11. Both child minder and BCE are paid by SHARE. Sector Coordinator must sign claim form each month. Add any extra expenses e.g. travel, tea and coffee. 12. The BCE should not act as an interpreter for the group (e.g. in session 8). Interpreters can be booked by phoning the Health Care Interpreter Service on 9757 1800. Interpreters used for women’s health groups should be women. 2.2   BCE Guidelines for Child Protection When running groups a BCE may become aware of or have good reason to suspect that a child of one of the women in the group is being abused or neglected, or is at risk of being abused or neglected. As a Health Department employee BCEs have a responsibility to notify their concerns to the Department of Community Service so that they can investigate and take action to protect the child if necessary. BCEs can make a notification through their supervisor/coordinator. If the child care worker becomes aware of or suspects child abuse and neglect support the child care worker in notifying her agency or decide with them who will follow up in making the notification. Inform your coordinator/supervisor about the issue and how the notification is to be made. Why should BCEs notify? If children are not notified their safety needs cannot be properly investigated and they may be left vulnerable to further abuse or neglect. The Department of Community Services is the body in NSW with the power to investigate the protective needs of children. Anyone has the legal right to report their concerns about a child to the Department of Community Services and if they do so they have legal protection under the Children (Care and protection) Act 1987. The identity of the person making the notification is confidential and the notification cannot be produced in court proceedings. BCEs may feel reluctant to notify child abuse for a number of reasons. These may be because of fear of losing the woman’s confidence and trust, fear of repercussions to themselves from their community, fear of violence from the perpetrator, previous contact with the Department of Community Services, or because they have never had to make a notification before. Even if BCEs feel reluctant they still have a responsibility to notify. BCEs should talk to their coordinator/supervisor about any worries they have about notifying. Confidentiality Given that BCEs have a responsibility to notify any concerns about child protection it is important that when making the group agreement or when introducing a program the BCE tells the group that confidentiality does not extend to issues concerning child safety. How to notify For cases of suspected or reported cases of child sexual assault, physical abuse, emotional abuse or neglect: Consult immediately with your coordinator or supervisor. Your coordinator/supervisor will notify your concerns to the Department of Community Services. Your name and your supervisor/coordinator’s name remains confidential. Ensure the woman is aware of and has been referred to appropriate support services. You can also discuss this with your coordinator/supervisor. Write a report to your supervisor/coordinator giving them: The name and address of the parents The child’s name, age and address if known The reasons for making the notification The language spoken in the family. Check that your coordinator has made the notification and if not make the notification yourself. Do not try and investigate these issues yourself. Tell your coordinator/supervisor if you have any concerns about your own safety. Talk to your coordinator/supervisor about your feelings in having to make a notification so that you feel supported. 2.3   Code of Ethics Group Leaders agree to: 1. Maintain confidentiality about issues raised in the group and to explain clearly to group members the importance of them maintaining confidentiality about these issues, except where Department of Health Policy requires that confidentiality be broken eg, in the case of child abuse or neglect. 2. Maintain confidentiality about personal details of group members. 3. Maintain a professional attitude at all times and not allow any personal relationship (which may have existed with a group member prior to the group) to interfere with the conduct of the group. 4.  Give participants an extensive list of referral sources when a referral is requested. 5.  Not imposing their personal views and values on group members eg. do not hand out information that is irrelevant to the program but which may reflect the leaders values and interests. 6.  Not record or invite observers to group sessions without prior permission of the group members and parent organisation where applicable. 7.  Not use any technique or intervention unless appropriately trained in its use eg.yoga. 8.  Not promote their own personal interests during group eg. business interests. 9.  Not use any information gained from participants to further their own financial interests or the financial interests of groups to which they may belong. 10. Not allow the group to be used to promote political, religious, racial or other causes. 11. Not give medical advice or treatment. 2.4   Planning a Group - Information for BCE’s BCE Area Coordination Committee This committee convenes on a quarterly basis with smaller working parties meeting in the interim to work on specific issues where necessary. Membership is open to those people involved in assisting in the organisation of the BCE Groups in South West Sydney. Terms of reference: To plan and co-ordinate the implementation of groups across the Area Health Service to co-ordinate the supervision of BCEs identify further training needs for BCEs and supervisors to assist in streamlining the administration of the BCE program to identify gaps in the provision of the BCE programs and in the availability of BCEs from particular communities to share information that may be relevant to the BCE program. 2.5   BCE Contact People If you are interested in running a group in South West Sydney here are the people to contact: Area Coordinator Helen Tourtouras Bankstown Central CHC Level 4, Compass Centre Fetherstone St. Bankstown 2200 Ph: 9780 2801 Sector Coordinators 1. Bankstown Local Government Area(LGA) Helen Tourtouras Bankstown Central CHC (as above) 2. Fairfield LGA Ana Zotelo Cabramatta CHC 7 Levuka St Cabramatta 2166 Ph: 97287233 3. Liverpool LGA Balwinder Sidhu Hoxton Park Community Health Centre 596 Hoxton Park 2117 Ph: 9827 2222 4.Campbelltown/Wollondilly/Camden Fatima Hartley-Shaik Ingleburn CHC 59a Cumberland St Ingleburn 2565 Ph: 9605 8900 2.6   Administration Details - Bi-lingual Community Educator Program in Women's Health All B.C.E’s and child care workers will be paid through SHARE Western. They must register with SHARE by filling out an application form and a Tax form. B.C.E’s are also required to sign SHARE’s Code of Ethics for Community Educators. Each month they should forward their Claim Forms signed by themselves and their Sector Co-ordinator to SHARE. If they arrive at SHARE by the end of the first week in the months they will be paid by the 14th of the month. Where possible, work should be shared evenly amongst B.C.Es with particular emphasis on ensuring more recently trained B.C.E’s have an opportunity to develop their skills. RATES OF PAY ARE B.C.Es: $25.00 per hour. Flat rate. Includes preparation time ie. photocopying handouts, collecting pamphlets, picking up / returning equipment. TRAVEL TIME No travel time within L.G.A. unless by negotiation. 1/8th hourly rate ($6.25 per session) within A.H.S, by negotiation. ¼ hourly rate ($12.50 per session) outside A.H.S. by negotiation. TRANSLATION Included in preparation time. SETTING UP A GROUP By negotiation up to 12 hours. At part-time H.E.O rates of $18.43 per hours. B.C.E’s may need assistance with setting up the group. This could include making/translating and distributing advertising flyers to relevant groups eg. neighbourhood centre, early childhood centres, schools etc, writing press releases and distributing to media-newspapers, radio etc, talking to ethno-specific groups etc, referring women to the group. Such assistance can be provided by ethnic health workers, B.C.E. program coordinator, health promotion officers or community workers in local agencies. Co-leading a group: $15.00 per hour if both inexperienced. If experienced B.C.E. running group then $25.00 per hour for B.C.E. In other cases rates should be negotiated with program Coordinator. Supervision/Support Person: When ever possible try to use Area Health Service staff that has been trained in supervision and support. Supervisor/Support Person not employed by Health Service will be payed $18.43 per hour or $55.29 per session (assuming 1 hour with BCE post-session) It is important that the BCE is being supported/supervised for 3 sessions with her first group. Thereafter once per course. Where possible the support person/supervisor should be a person who speaks the same language as the group. This person must be a woman. Tea/Coffee: $30.00 per program by negotiation when not available from sponsoring venue. Handouts for groups: Check with the Coordinator for availability of translated material. Childminders: Will be paid by SHARE. Their rates of pay are: Must be paid for 4 hour start at $12.30 per hour. Therefore costs $49.20 per session. No travel costs for child care workers. Where possible childminders should speak the same language as the women attending the group and have experience in child care. Evaluation: BCE Sector Coordinator should ensure attendance sheets and evaluation forms are completed for each group and it is their responsibility to ensure these are sent on to the BCE Coordinator in Women’s Health. 2.7   Checklist for BCEs Here is a checklist of questions to ask yourself when planning a group. * Has the BCE Sector Coordinator given you permission to run this group? -Will you be paid travel rates? -Will you be reimbursed for tea/coffee if you provide it? -Are you entitled to payment for "setting up group" time? * Have you booked the venue? -Is there a spare room for childcare? -Does the venue provide free tea and coffee? -Will the women be able to travel to this venue? -Can the venue provide any equipment/resources? * Will child care be necessary? -Does the BCE Sector Coordinator have a list of child care workers? * Have you ordered the pamphlets for the group? * Have you booked the resources and equipment you will need? 2.8   Booking Form for BCE Resources BCE Name: Language: Location: Program Run:   Tick if Needed Date Needed Pick-up/ deliver Video unit       Tape recorder       Butchers paper       Extension cord       Selina       Pelvic model       Breast model       Contraception kit       Pap smear kit       VIDEOS *Down There       *Menopause       *Pap Test fop Women over 45       *Pelvic Floor Exercises       *The Australian AIDS Tape       *Breast Self Examination       POSTERS *Body Charts (F.P.A)       *Pelvic Floor Poster       *Female Reproductive System       *Female Internal Sex /Reproductive System       *Female External Sex/Reproductive System       OTHER RESOURCES (Please list)       2.9   Booking a Room for the Group Possible places to hold groups in South West Sydney are: * in Fairfield area: -Fairfield Community Health Centre, Tel. 9794 1700 -Fairfield Multicultural Family Planning, Tel. 9754 1322 -Cabramatta Community Health Centre, Tel. 9728 7233 -Prairiwood Community Health Centre, Tel. 9609 8169 -Fairfield Community Resource Centre, Tel. 9724 4333 -Cabramatta Community Centre, Tel. 9727 0477 -Immigrant Women’s Health Service, Tel. 9726 4044 -Fairfield Migrant Resource Centre, Tel.. 9727 0477 * in the Bankstown area: -Bankstown Community Health Centre, Tel. 9780 2777 -Meriki Cottage, tel. 9780 2777, ask for Katina Varelis. -Bankstown Multicultural Centre, Tel. 9780 2777 -Bankstown Women’s Health Centre,Tel. 9790 1378 * in the Liverpool area: -Hoxton Park Community Health Centre, Tel. 9827 2222 -Liverpool Women’s Health Centre, Tel. 9601 3555 -Liverpool Migrant Resource Centre, Tel. 9601 3788 * in the Campbelltown area: -Campbelltown Community Health Centre, Tel. (046) 292111 -Ingleburn Community Health Centre, Tel. 9605 8900 -WILMA Women’s Health Centre, Tel. (046) 2955 -Minto Neighborhood Centre, Tel. 9603 2500 You will probably know of many other places where women can meet e.g. church halls, schools (venues need to be covered by public liability). Booking Videos, Selina and Other Resources Fill in the "Resource Booking Form" and give it to the Sector Coordinator at least one week before the group starts. Getting a Support Person to come to your group Before your group starts speak to your support person about which session(s) she will come to. 3. SUPPORT/SUPERVISION OF BCEs Formal support (where a Support Person sits in on a BCE’s session and provides feedback) is done to help and encourage the BCE to identify problems and suggest solutions. It is part of the ongoing training program and is a learning process both for the BCE and the Support Person. It consists of self evaluation by the BCE and evaluation by the Support Person and builds the self esteem of the BCE whenever possible. The Support Person makes time before the session to talk about her role with the BCE and work out details like seating, introducing the Support Person to the group and making a convenient time for discussion and feedback after the session. Criticism is made in a constructive way with concrete suggestions for change. Positive feedback is always given first and suggestions about what the BCE could do differently are limited to two or three per session. These suggestions are then followed through in the next session with the Support Person. It is most desirable that the Support Person speaks the language of the group. If it is not possible to arrange this, the Support Person can still make many positive suggestions about the BCE’s group skills and ask the BCE if there is any area of content where she is unsure. The BCE usually has a Support Person sit in for at least three sessions when she runs her first group. This is part of the training program. For subsequent groups it is recommended that the BCE be supported at least once during the eight sessions. The Support Person’s report is confidential. It is shown to, and discussed with,the BCE and then forwarded to the Area Co-ordinator for the BCE Program. 4. EVALUATION OF THE BCE PROGRAM IN WOMEN’S HEALTH Evaluation occurs in two ways for this program: Quality assurance via supervision of the B.C.E’s each time a program is run. Evaluation of the achievement of the goals and objectives of the program. This section concerns the latter, which will occur in the following ways: - Attendance records - Recording "one new thing each women would do or have gained" as a result of being a participant in a group. - Completion of a post course process evaluation form by the BC.E.. - 3 month follow-up of participants in randomly selected groups via telephone interviews conducted by B.C.E. focussing on behaviour changes. - Monitoring of the impact on the B.C.E’s them selves via a focus group with the B.C.E’s.   South Western Sydney Area Health Service BCE WOMEN’S HEALTH – PARTICIPANT’S COURSE EVALUATION   NAME OF BCE………………………………………………………………………………………………………………………………………………… NAME OF PROGRAM………………………………… DATE………………………………………………………………………………… At the end of the program ask each woman in the group: *What is one new thing you would do or have gained as a result of coming to the group? *What changes would you suggest to improve the program? Write down each woman’s answer and their suggestions for improvement. One new thing they would do: Person 1. ……………………………………………………………………………………………………………………………………………………………… "         2. ……………………………………………………………………………………………………………………………………………………………… "         3. ……………………………………………………………………………………………………………………………………………………………… "         4. ……………………………………………………………………………………………………………………………………………………………… "         5. ……………………………………………………………………………………………………………………………………………………………… "         6. ……………………………………………………………………………………………………………………………………………………………… "         7. ……………………………………………………………………………………………………………………………………………………………… "         8. ……………………………………………………………………………………………………………………………………………………………… "         9. ……………………………………………………………………………………………………………………………………………………………… "         10. ……………………………………………………………………………………………………………………………………………………………… "         11. ……………………………………………………………………………………………………………………………………………………………… "         12. ……………………………………………………………………………………………………………………………………………………………… "         13. ……………………………………………………………………………………………………………………………………………………………… "         14. ……………………………………………………………………………………………………………………………………………………………… Please return to: B.C.E. Co-ordinator   BCE COURSE EVALUATION This form is to be completed at the end of each group by the B.C.E. and returned to: B.C.E. Co-ordinator   Name of B.C.E.: …………………………………………………………………………………………………………………………………………… Name of Program: ……………………………………………………………………………………………………………………………………… Location of Group: …………………………………………………………………………………………………………………………………… Language: ………………………………………………………………………………………………………………………………………………………… Starting Date: …………………… Finishing Date: …………………………………………………………………………………… Name of Supervisor: ………………………………………………………………………………………………………………………………… Name of Childcare Worker (if used): ……………………………………………………………………………………………   SUPERVISION & SUPPORT Thinking about supervision and coordination and organisation of the group what other support would you have liked to help you run the program? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… What were the main achievements of the group? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… Were there any difficulties with the group? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… If you run the Healthy Women program what did you do in Session 8? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… List any groups or services you referred women to during the program. …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… Is there anything you would do differently? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… If you ran Changing Lives-Keep Your Balance did you run Session 4 on Grief and Loss? YES      NO Location Were there any problems with the location of the group? YES      NO Please comment if yes: …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… Any other comments? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………     BCE POST COURSE EVALUATION Name of B.C.E.: …………………………………………………………………………………………………………………………………………………… Language:………………………………………………………………………………………………………………………………………………………………… Location of Group: …………………………………………………………………………………………………………………………………………… Starting and Finishing Dates of Group ……………… Time of Group ………………………………………… Date of Evaluation: …………………………………………………………………………………………………………………………………………… Please conduct this evaluation 3 months after the last session. Telephone each participant and ask them the following questions. Circle the answer given or write the answer if required. Please send the completed questionnaires for the group to : B.C.E. Co-ordinator. As a result of this program did you: a) become aware of any health or community services you did not previously know about? YES         NO b) use any health or community services?  YES        NO Which ones? ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… Have you seen or talked to any women who you met in this program? REGULARLY        OCCASIONALLY        NO In the program we talked of the need as women to have a Pap Smear every 2 years. Have you made any attempts to do this? YES        NO Had you had and Pap Smear prior to this program? YES           YES                                       NEVER IN LAST 2 YEARS         MORE THAN 2 YEARS AGO   What effect has the Healthy Women program had on you, if any? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… Have you passed on information learned in this program to other family members and friends? YES                            NO Do you know anyone who you would recommend to this program? YES        MAYBE        NO …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… Do you have any other comments you wish to make about this program? …………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………   THANK THE WOMEN FOR THEIR TIME AND PARTICIPATION.     BCE Self Evaluation Sheet SESSION: _________________ DATE: _____________________ What did you do well today? What could you do differently next time? What would you like more help with?     Support Person’s Evaluation SESSION: _________________________________ DATE:_________________ Name of Support Person: __________________________________ Name of BCE: ___________________________________________ Support Person’s Feedback What was the BCE’s self evaluation of the session? What are some of the things the BCE did well? What are some of the things you think the BCE could do differently? (No more than three things) Is there anything that the BCE or you think she needs further training in? What changes in behaviour did the women report or were observed by the BCE or yourself (if you have attended for more than one session)? Some things to keep in mind: Did the BCE.... arrive in time to set up; welcome women to the group; make seating circular if possible; prepare resources; speak clearly; check to make sure women feel comfortable and join in; encourage questions and participation; run session as planned (if appropriate); give accurate information; use resources well; close session well.